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SHIPPING & RETURNS

Shipping Policy

All orders are carefully checked, lovingly wrapped and  packaged for shipping using Australia Post and will be subject to their regular delivery times.  A tracking number will be provided.  International shipping is available.

Return & Exchange Policy

Should your clothing arrive and is not what you expected please contact us within 7 days to discuss how we can help.   We are advocates of slow fashion and as such have a policy to avoid contributing to fashion waste and want your garment to be loved and lived in.  Items sent back to us without first contacting us will not be accepted.

 

Firstly should the fit not be quite right we will be interested in understanding how our re-make service can help.   You will need to return the item, in unworn and undamaged condition, prior to us enacting this service along with proof of purchase.  We then offer to find your clothing items a new owner in our shop.  Your re-made garment will be prioritised in our production schedule and re-shipped to you as soon as possible.

NB** You will be advised of fabric availability at the time of your re-make enquiry.

Please inspect your order when it arrives and make contact immediately if it is damaged or incorrectly shipped.

Discounted items or gift cards are unable to be returned.

Refunds :  should you be completely disappointed with your item please contact us immediately when it arrives.  We will discuss with you our re-homing program,  if it does not meet the quality you expected or is not as described here.  Please note that if your garment was customised for you then a full refund is not available and this will be discussed with you when you contact us.   The item will need to be returned, in unworn and undamaged condition, with proof of purchase, before we can proceed with the refund process.  The time taken will be directly affected by postal service, assessment, administration and bank processes.  We cannot refund an item returned without first contacting us. 

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